How do you guarantee I will return to my cruise ship on time?
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Our route optimizer calculates travel and activity durations, including a 60-minute return buffer before your ship’s all-aboard time. Final timing is reviewed when we confirm your request.
Where do we meet our driver at the cruise port?
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We meet you right outside the primary passenger exit of the Ensenada Cruise Terminal marina area. Your driver will hold a personalized sign with your party’s name. We also send a WhatsApp message with photo landmarks upon your arrival.
What if some members of our group want to do different activities?
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Our system fully supports custom participant counts per activity! For example, if you have 4 guests, all 4 can visit La Bufadora, 2 can ride ATVs, and 3 can do horseback riding. Pricing is calculated accurately based on actual activity participants.
How and when do we pay for our excursion?
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When you submit an excursion request, no payment is charged immediately. We first check vehicle and operator availability. Once confirmed, we send a secure payment link (Credit Card, Stripe, PayPal) to confirm your reservation.
